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Handling Fees
SUBSCRIPTION ORDERS: Window, phone, fax or mail: $8 per order handling fee for season packages and $2 per order postage. Online ticket orders have the fees above plus a $10 per order internet fee.
SINGLE TICKET ORDERS: Window, phone, fax or mail: $4 per order handling fee and $1 postage. Online ticket orders have the fees above plus a $3 per ticket internet fee.
About Your Tickets
Subscription Orders
Subscribers get priority access to all seats. Each year, a number of our events sell out. Avoid disappointment and subscribe today. Order early for best seating selection. Circle members of $1,000 and up are seated first by priority. All other renewals are processed on a first-come, first-served basis. New subscribers are seated next in order received. To ensure your seating priority, please return your order form as soon as you get it and well before the renewal deadline of June 26. New subscribers can place an order beginning June 10.
Will Call
All ticket orders received fewer than 10 days prior to the performance will be held in Will Call for pick up. Will Call tickets can be picked up at the box office 1 hour prior to the event, or during regular office hours. Photo ID required.
Groups Save Money
Receive special discounts for groups of 20 or more. Group discounts are available for series events at the Cowan Center. Special events do not offer a discount. For a group order form, call 903.566.7424. Group orders will be accepted beginning August 12.
No Refunds
No refunds except in the case of a cancelled event. Refunds in the case of a cancellation will be for the value of the ticket only. Handling charges and facility fees are not refundable. Due to the nature of live performances, programs and dates are subject to change. Date changes do not constitute a cancellation.
Exchanges
Exchanges are only for a different performance or seating of the same event, based on availability. (Ex: STOMP for different seating location in STOMP, Not STOMP for BEAUTIFUL). Tickets are exchanged at face value. Tickets of higher value exchanged for a lower value are considered an even exchange. Tickets exchanged for a higher value need the difference paid. A $3 per ticket fee will be charged for exchanges.
Children
A ticket is required for everyone entering the theatre including children. Due to fire codes, everyone (including young children) must have a ticket. Children under 5 are not admitted unless advertised. Additionally, even for children over the age of 5, many shows would not be enjoyable or suitable. Some shows contain mature content, language or adult themes. Parents are urged to consider children’s interests, maturity and attention span, and the rights of people seated around them. Should a child become disruptive, you may be asked to wait in the lobby with your child.
TICKET PRICES
Ticket pricing is guaranteed through August members’ sales week. Then, all single ticket prices are subject to change. Current single ticket prices are available on our website.
Be Aware!
The Cowan Center does not participate with any online ticket vendors. Cowan tickets are available ONLY from the Cowan Center box office and website, www.CowanCenter.org. The Cowan Center is not responsible for any tickets purchased through an unauthorized website or source.
Accessibility
Wheelchair locations are available on both orchestra and balcony levels, in all price levels. Parking spaces for patrons with disabilities are located closest to the Center. The Center is equipped with a listening system and devices are available at the information desks at no charge on a first-come, first-served basis until gone. Anyone needing sign language interpreters, please notify the box office 2 weeks prior to the event.
Tobacco-free Campus
To promote the health, well-being and safety of university students, faculty, staff and visitors, UT Tyler is a tobacco-free campus. All forms of tobacco are not permitted on the UT Tyler main campus, branch campuses, and any property owned by UT Tyler. This includes, but is not limited to: cigarettes, cigars, pipes, water pipes (hookah), bidis, kreteks, electronic cigarettes, smokeless tobacco, snuff, chewing tobacco and all other tobacco products.
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