ABOUT THE COWAN CENTER
BOX OFFICE HOURS
Monday–Friday (9 AM–4 PM) and one hour prior to each performance. All sales—phone, internet, window, fax or mail— begin at 9 AM on the on-sale date. The box office is closed for University holidays.SUBSCRIPTION ORDERS
Subscribers get priority access to all seats. Each year, a number of our events sell out. Avoid disappointment and subscribe today. Order early for best seating selection.
- Circle members of $1000 and up are seated first during renewals by priority level.
- All other renewals are processed on a first-come, first-served basis.
- New subscribers are seated after upgrade requests from current subscribers are completed.
To ensure your seating priority, please return your order form as soon as you complete it and well before the renewal deadline of June 23. New subscribers can place an order beginning June 7, getting them in line for seating.
Due to current regulations, seating locations may be altered on a per show basis.
BOX OFFICE HOURS
Monday–Friday (9 AM–4 PM) and one hour prior to each performance. All sales—phone, internet, window, fax or mail— begin at 9 AM on the on-sale date. The box office is closed for University holidays.
TICKETING SENIORITY
(Who gets seated first?)
- Subscribers are seated first (June).
- Circle members are seated second after subscribers (in August).
- The general public is seated third (during on-sale dates per show).
ORDER FEES
SUBSCRIPTION ORDERS: Window, phone, fax, or mail: $8 per order handling fee for season packages and $2 per order postage. Online ticket orders have the fees above plus a $10 per order internet fee.
SINGLE TICKET ORDERS: Window, phone, fax or mail: $4 per order handling fee and $1 postage. Online ticket orders have the fees above plus a $3 per ticket internet fee.
TICKET PRICES
Ticket pricing is guaranteed through August members’ sales week. Then, all single ticket prices are subject to change. Current single ticket prices are available on our website.
NO REFUNDS
No refunds except in the case of a cancelled event. Refunds in the case of a cancellation will be for the value of the ticket only. Handling, Internet, postage fees, and facility fees are nonrefundable. Due to the nature of live performances, programs and dates are subject to change. Date changes do not constitute a cancellation.
EXCHANGES
Exchanges are only for a different performance or seating of the event, based on availability. (Ex: Voctave for different seating location in Voctave, not Voctave for On Your Feet!) Tickets are exchanged at face value. Tickets of higher value exchanged for a lower value are considered an even exchange. Tickets exchanged for a higher value need the difference paid. A $3 per ticket fee will be charged for exchanges.
UT TYLER FACULTY & STAFF EMPLOYEES
Employees may download their discounted season order form here. All requests for a discount must be made through the box office, either by phone or at the window. Requests for a faculty/staff discount must be made at the time of purchase (no retroactive discounts). Discounts available for two tickets per series events. No discounts for special events.
UT TYLER STUDENTS
For student ticket information in the fall, ask the box office for your benefits.